TERMS AND CONDITIONS OF USE
The following terms set the sal
es for products offered by THE OTHER SHOP LDA
on its website at: www.theothershop.paris. THE OTHER SHOP LDA is a company
with a capital of 1000
€
. It’s based in 80 rua Garrett, 3C, 1200
-
022 Lisbo
n and
registered with the NIF number
514917709
.
Accepting the Sales terms and Conditions and clicking on “ order confirmation“
means that you have defini
tely confirmed your order. THE OTHER SHOP
makes it
impossible to sell a product without prio
r acceptan
ce of the terms below.
ARTICLE 1
OBJET : The present conditions aim to define the sales conditions between THE
OTHER SHOP and clients, from orders to services, through payment and delivery.
They apply to all the steps needed to pass an order and ensure
that orders are followed
through between the contracting parties.
ARTICLE 2
PRODUCTS : The objective of THE OTHER SHOP is to sell fashion apparel and
accessories as available. The products are those featured for sale on the day the user
has seen them o
n the website. If the product is not available, THE OTHER SHOP
promises to warn the client by e
-
mail as early as possible. It the product has already
been paid for, THE OTHER SHOP promises to refund the client for the price paid.
The products for sale are
described and presented with utmost accuracy. However,
errors or omissions may be found in this presentation, for which THE OTHER SHOP
cannot be held responsible. The photographs and texts illustrating the products are not
included in this contract.
ARTI
CLE 3
PRODUCT PRICES : Prices are sho
wn in Euro. They include Portuguese
VAT,
which is applicable on the day of order. If the VAT rate were to be modified, these
changes would be applied to our product prices. THE OTHER SHOP reserves the
right to change
its prices at any time. Prices, however, cannot be modified once an
order has been entered. Prices shown do not include freight charges, which will be
added to the order and will be specified to the client on confirma
tion of the order.
Delivery in m
ainland
France is effected with in an average of 2 to 5 days from
reception of order by THE OTHER SHOP, barring any act of God or any case of
force majeure which may delay delivery irrespective of THE OTHER SHOP’s
intention or diligence. Its cost varies according
to the country of delivery and the
means of transport selected. The products remain property of THE OTHER SHOP
until the price has been paid in full.
ARTICLE 4
REGISTERING AN ORDER : Sales on www.theothershop.paris.
The client placing an order directl
y on the www.theothershop.com website shall
follow the following procedure: the client shall select the various products they are
interested in and click on the « Add to cart» link. They may at any time, either obtain
a recap of the products selected by cl
icking on “My basket” or continue shopping by
clicking on the “Continue shopping” link. The client will end her/his order by clicking
on « Payment ». In order to properly validate an order, the client shall enter the
following information: title, last name
, first name, complete delivery / billing address,
e
-
mail and phone number. They then specify the means of delive
ry they have selected
MRW
or specific carrier for products whose weight are more than 30 kgs
and for
artwork
. The order can
not be registered
on the site unless the client has clearly
identified her/himself with an e
-
mail address and a password which are strictly
personal. Once the user has been identified, she/he shall validate the delivery address
and an order form will be displayed showing a
recap: items, quantity and price of the
products selected by the user, as well as means of payment, address and telephone
information and delivery address. Registering an order means accepting the price and
the description of the products available for sal
e. VALIDATING AN ORDER : An
order is validated once the user has read and approved the Sales terms and Conditions
and once all the user information has been entered. The order is definite when the
client has clicked on ‘”Validate”. Payment is effected by c
redit card only. The client
enters her/his address, products and the total price of her/his order, freight included. .
The client shall provide a credit card number and expiration date and the encrypted 3
-
digit figure on the back of the credit card. In any
case, whatever means of payment,
THE OTHER SHOP shall acknowledge reception of the order as soon as it has been
validated by e
-
mail.
ARTICLE 5
PAYMENT AND SECURED TRANSACTIONS :
The amount due by the client is the amount shown on the confirmation of
order
transmitted by email by THE OTHER SHOP to the client. In order to guarantee
secured payments, THE OTHER SHOP website uses the secured payment service of
IF THEN PAY
. Confidential date (the 16
-
digit credit card number, expiration date
and visual cry
ptogram) are directly transmitted in encrypted form to the payment
platforms concerned, without any transit on the physical THE OTHER SHOP server
supports. Payment will be effected on the Internet on the www.theothershop.paris
website, by credit card (Blue
, Visa, Eurocard/Mastercard). In any case, THE OTHER
SHOP reserves the right to turn down any order or delivery from a client we have a
existing dispute with, or for total or partial non
-
payment of an order, or for a failed
payment by credit card. THE OTHE
R SHOP’s responsibility will not in any way be
claimed for such cases. When an order has been validated, the request for payment is
sent in real time over the secured payment administrator, who asks for authorization
from the credit card network. The remot
e payment administrator will deliver an
electronic certificate.
ARTICLE 6
GUARANTEES : All our products may be returned or exchanged, except when
specified o therwise. Returns and refunds shall be requested within 10 days after
reception or collection,
and items exchanged or returned within this period must be
sent back with the return form and the item in its original packaging to the following
address: THE OTHER SHOP
/ 80 Garrett street, 3C, 1200
-
022
-
Portugal
. In addition,
all document, references or
contentions, all checks and all complementary payment
must be sent to the TH
E OTHER SHOP Head Office
–
THE OTHER SHOP 80
Garrett street, 3C, 1200
-
022 Lisbon
. It is necessary for the client to ask for a return
sending an e
-
mail to
shop@theothersight.com
so she/he can get a return authorization
number; for trade
-
ins, the client will be sent a sign to stick on the package because
THE OTHER SHOP pays for returns only in France. THE OTHER SHOP shall not
accept retu
rns of items that have been damaged but not reported by the client on
delivery. To be accepted by THE OTHER SHOP, items and original packing must be
returned in their original condition without having been worn or cleaned. Only items
returned in their orig
inal packing (shoe boxes, plastic bags...) will be accepted.
Consequently, items returned that have been worn and/or washed and damaged boxes
will be refused. THE OTHER SHOP therefore reserves the right to accept or refuse
the items returned according to its
condition. All items are subject to a
guarantee,which is in agreement with the legal guarantee of articles 1641 and next of
Code Civil. The user will benefit from a guarantee for all items delivered with a flaw,
as in articles L 211
-
4 and next of the Code
de la Consommation. TRADE
-
INS : All
items from the www.theothershop.paris website may be traded in according to stock
availability. You just have to mention the item you want to trade for when you ask for
a trade
-
in. We will accept it on reception of your
return, as far as stock is available. If
the new order totals a higher price, the client will have to include the complementary
payment to her/his return request. On the contrary, if the amount of the return costs
less than the initial amount, the client
will be sent credit for the price difference. To
return an item, you only have to follow the instructions below:
-
Use the original
packing to return the item.
-
Stick the label you will be sent by post so that THE
OTHER SHOP can
pay for postage, only for
Portugal
. Send your parcel to: TH
E
OTHER SHOP / 80 Garrett Street, 3C, 1200
-
022, Lisbon, Portugal. For Trade
-
ins in
Portugal
-
and trade
-
ins onlypostage for the second consignment is free of charge.
Please wait for the return label to arrive by post so you
can stick it on your return
consignment and so you do not pay for postage. REFUNDS : Refunds may also be
requested within 10 days after your claim has been acknowledged, if you have
purchased the item on the www.theothershop.paris website. THE OTHER SHOP
p
romises to refund clients within 30 days by credit card or by check as requested. If
you wish to have a refund for an item, please contact us at shop@theothersight.com;
give your name, first name, telephone number and order number, and the reason for
the r
eturn. Send back your parcel by post to the logistics centre of THE OTHER
SHOP at: THE OTHER SHOP/
80 Garrett Street, 3C, 1200
-
022, Lisbon, Portugal.
Please note that we do not accept parcels sent postage due. Attention : You will be re
-
credited the amount
of your purchase, minus contentious delivery charges. However
the client will have to return the item in its original stage and packaging and sent back
with the form included in the consignment, as evidence of the date it has been sent. In
any case, all r
equests for returns or refunds will be sent by e
-
mail at
shop@theothersight.com. All items are under contract guarantee, which is in line with
the legal guarantee of articles 1641 and next of the Code civil.
ARTICLE 7
INTELLECTUAL PROPERTY :
All
the elements of THE OTHER SHOP website, such as visuals, including the
underlying technology, are protected by copiright, brands or patents. These are the
exclusive property of www.theothershop.paris. The user who has a personal website
and, for his/her o
wn use, wishes to place a simple link on this site, directing users to
THE OTHER SHOP, is under the obligation to first ask THE OTHER SHOP for
permission to do so. On the other hand, any hypertext link directing users to THE
OTHER SHOP website and using fo
r example the framing, deep
-
linking, or in
-
line
linking technique or any other deep
-
link is strictly forbidden. In any case, any link
–
even if tacitly allowed, will have to be removed on simple request from THE OTHER
SHOP. Hypertext links may direct users
to other sites than www.theothershop.paris.
The latter denies any liability in case the content of these sites goes against the current
law or regulations.
ARTICLE 8
LIBERTIES :
NOMINAL INFORMATION :
For its own business needs, THE OTHER SHOP reser
ves the right to collect nominal
information concerning users of the site, through cookies. The consumer
acknowledges having been informed of this. To this purpose, the automatic use of
information, including GESTION users’ email addresses, has been regist
ered with the
CNIL under the number 1950066. In any case, and et corresponding to the law of 6
January 1978, the consumer also has the right to access and change any information
about her/him that may feature in the STDLB corporate files. Any client of the
site
can at any time object to the commercial use of the aforesaid data and has the right to
access, change or cancel data about her/him, directly on the web via the contact page
“shop@theothersight.com ” of the site.
ARTICLE 9
SIGNATURE AND PROOF : I
n any case, providing a credit card number online and
definitely validating the order will be evidence that the order has been thoroughly
completed, as specified by the law of 13 March 2000 and will be l the payability of
the sums engaged by the seizure of
the items listed on the order form. This validation
si like a signature of all the operations effected on the site. However, in case of
fraudulous use of her/his credit card, the client is requested to contact THE OTHER
SHOP customer service at shop@theot
hersight.com, as soon as the fraud has been
noted. The computer registers kept in the computer systems of the STDLB company
and its partners in reasonable security conditions, will be considered as evidence of
the communication, orders and payment effected
between users and THE OTHER
SHOP. In any case, validating an order when payment is effected by credit card
directly on the site means the order has been signed and all the operations effected on
the site have been expressly accepted.
ARTICLE 10
CUSTOM
S DUTIES : Orders placed on the site and delivered outside France may be
submitted to possible taxes and duties when the consignment reaches its final
destination. These customs duties and possible taxes related to delivery are to be
borne by the client, w
ho is totally responsible for them. THE OTHER SHOP is not
obligated to check and inform clients of applicable duties and taxes. To find this
information, clients have to enquire with the relevant authorities of her/his country.
ARTICLE 11
INTEGRAL
C
ONTRACT :
The present sales terms and the recapitulation of order sent to the client form a
contractual set and constitute the complete contractual relations effected between the
parties.
ARTICLE 12
DELIVERY : The items are sent with the justifying i
nvoice, to the delivery address
given by the client upon ordering. All orders validated before midday are sent off that
day, or the next working day. The delivery times shown are indicative from the day
following that of validation of order by the client a
nd match the processing and
delivery times of these items. Under no circumstances will they be denied, but if a
delay is unusual, an e
-
mail will be sent to the client. THE OTHER SHOP therefore
denies any responsibility in case delivery times are too long b
ecause of the postal
services or because items ordered have been lost or in case of a strike. Transportation
risks are borne by the client, who will have to write out a specific complaint to the
Post or the carrier, within 3 days of delivery. It may howeve
r happen that an item will
be missing, even though THE OTHER SHOP has paid the closest attention to the
preparation of the parcels. Similarly, after the parcels has been carried, an item may
be defective. Thais is why, upon reception of order, the client w
ill have to check the
items received are right. Any wrong due to delivery (missing or broken item,
damaged parcel) will necessarily be notified, on the very day of delivery or the first
working day after delivery, with THE OTHER SHOP Customer Service, by c
ertified
mail (addressed
to
THE OTHER SHOP
LDA
–
80 Garrett street 1200
-
022 Lisbon,
Portugal
. Complaints expressed after this period will be rejected and STDLB will be
f
ree of any responsibility. THE OTHER SHOP LDA
reserves the possibility of asking
the c
lient to return the defective item. If the conditions mentioned above are met,
THE OTHER SHOP will then trade in or refund defective items or send the missing
item (provided the buyer has proved her/his request is acceptable).
DELIVERY TIMES AND COSTS : T
he times shown are indications of times given
by our carriers over working days. Standard = Colissimo suivi. Handed over with a
signature. Express= Chronopost or UPS handed over with a signature. All items
whose weight is more than 30kg will be sent by a s
pecific carrier, costs will be borne
by client. All the items presented on the site correspond to our actual immediate
capacity. All the orders validated before midday will be sent off that day, or the next
working day. You will receive an confirmation e
-
m
ail when the parcel is sent off.
From then, the carriers times mentioned below have to be remembered. Over about
250 euro’ purchases, THE OTHER SHOP advises you to choose Colissimo with
insurance. All prices are in euro. It is delivered to the delivery add
ress shown on your
order form against your signature. If you are not at home, the postman will leave a
notice saying when and how you may get your parcel (location and details). You
generally have 2 weeks to claim your parcel. You can follow up your parcel
on the
www.coliposte.net website, from the Colissimo number shown in the “my account”
signet. If you have not received your parcel after 5 days and no notice has been left at
your home, please check the state
of your parcel with the transport
site and con
tact us
by e
-
mail, phone or email to shop@theothersight.com. Damaged parcels : We ask of
you not to acknowledge reception of damaged parcels (bow bearing visible signs of
having been opened or damages) : you must not accept the parcel. Indeed, parcels
leav
ing THE OTHER SHOP warehouses are always faultless and must delivered that
way. If a damaged parcel has been left in your mailbox or if a concierge has taken it
in, the parcel is considered to have been “accepted as such”. Unless a reserve has been
express
ed, we will not be able to take into account any possible loss or proceed to any
payment. You may follow up in real time the itinerary of your order on your client
account. Here are the 2 states of an order: "in waiting" your order is waiting to be
prepare
d. In case of a problem, please feel free to contact our customer service at
shop@theothersight.com. "Sent off" your parcel has left our warehouses and it is
being delivered. You can follow it up on the carrier’s website. Parcels handled by La
Poste may be
followed up, as they are each allotted a unique number. You may follow
up your delivery at http://www.coliposte.net, in the «Particulier » part, entering the
number you wil
l find on the e
-
mail informing you of the date you parcel has left our
warehouses. DELIVERY PROBLEMS : If you are not home, a notice will be left in
your mailbox. Your parcel will be available for 2 weeks at the Post Office. You may
also contact us for any

additional information at : shop@theothersight.com.